TERMS AND CONDITIONS
Welcome to the Tinnitus Relief Shop web site (the “Wed Site”). This document contains the Terms and Conditions that govern your use of the Web Site. These Terms and Conditions describe your rights and responsibilities and what you can expect from The Hearing Project Pty Ltd trading as Tinnitus Relief Shop. Please take some time to review these Terms and Conditions. Your use of the Web Site constitutes your agreement to abide and be bound by these Terms and Conditions. If you do not agree with any of these Terms and Conditions, please do not use the Web Site.
The Tinnitus Relief Shop reserves the right to add to, delete or change these Terms and Conditions from time to time and without notice. By continuing to use the Web Site, you agree to be bound by the changes. We are not obliged to notify you of any changes but we will endeavour to alert you to any significant changes. Nevertheless, you should check our published agreement and policies from time to time to acquaint yourself with the current version.
Warranty
Warranty per product and manufacturer vary. Where no explicit warranty conditions are provided on the Tinnitus Relief Shop website, please refer to the manufacturer’s website or contact a Tinnitus Relief Shop staff member for clarification.
Satisfaction Guarantee, Returns and Refunds Policy
Tinnitus Relief Shop does not accept refunds simply for changing your mind. Returns will be accepted for replacement within 30 days of purchase provided that the product(s) are returned in new condition and packaged in their original packaging. (The cost of return shipping has to be paid for by the customer.
Should you have any questions about the warranty or returns conditions, please contact us here.
Correction of Errors and Inaccuracies; Limitations on Quantity
Whilst Tinnitus Relief Shop makes every reasonable effort to present accurate information on the Web Site, the information may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order and/or made payment). Such errors, inaccuracies or omissions may relate to product description, pricing and availability. If, for example, the price or description of a product offered for sale on the Web Site is incorrect due to a technical or administrative error, any agreement arising from any acceptance of such offer will, at Tinnitus Relief Shop discretion, be void. We also reserve the right to limit quantities (including after you have submitted your order and/or made payment). We apologize for any inconvenience this may cause you. If you are not fully satisfied with your purchase please see our returns policy for details on how to obtain a refund.
Indemnification
You agree to indemnify and hold the Tinnitus Relief Shop and its employees, representatives, agents, affiliates, directors, officers, managers and shareholders (the “Parties”) harmless from any damage, loss, or expense (including without limitation, reasonable legal costs and expenses on a full indemnity basis) incurred by you or by the Parties arising from any claim, demand, suit, action or proceeding by any person against you or the Parties where such loss or liability arises out of, in connection with or in respect of your use of the Web Site, any breach by you of these Terms and Conditions and/or any goods purchased by you from the Tinnitus Relief Shop.
Limitation of Liability
In no event shall Tinnitus Relief Shop or any of its subsidiaries or affiliates be liable for any indirect, special, incidental or consequential damages including but not limited to loss of use, loss of data, loss of business or profits. To the maximum extent permitted by applicable laws, the Tinnitus Relief Shop’s liability is limited to an amount equal to the purchase price of the relevant good(s).
To the extent permitted by applicable laws, the Tinnitus Relief Shop does not accept any liability for:
- any damage or injury of any nature caused by the use or misuse of products purchased from the Tinnitus Relief Shop;
- errors, mistakes or inaccuracies on the Web Site;
- you acting, or failing to act, on any information contained on or referred to on the Web Site and/or any linked website;
- any unauthorised access to or use of our secure servers and/or personal information and/or financial information stored on those servers;
- any interruption or cessation of transmission to or from the Web Site; and/or
- any bugs, viruses, trojan horses or other harmful code or communications which may be transmitted to or through the Web Site by any third party.
Shipping Policy
The Tinnitus Relief Shop generally ships parcels using Australia Post parcel service or by private courier. Tinnitus Relief Shop product prices on this website exclude the cost of shipping. Please contact Tinnitus Relief Shop to confirm shipping rates to countries outside of Australia. All orders are shipped within 7 business of receipt of payment.
Please ensure that you provided us with the correct address including correct Suburb and Postcode. If your address is incorrect and gets returned to the warehouse we will need to charge you a redelivery fee.
Miscellaneous
These Terms and Conditions are legally binding upon each party hereto and its successors and permitted assigns, and governed by and construed in accordance with the laws of the State of Queensland. Each party submits to the exclusive jurisdiction of the Courts of Tinnitus Relief Shop. These Terms and Conditions will not be assignable or transferable by you without the prior written consent of Tinnitus Relief Shop. These Terms and Conditions (including all of the policies and other agreements described in these Terms and Conditions, which are hereby incorporated herein by this reference) contain the entire understanding of the parties regarding their subject matter, and supersede all prior and contemporaneous agreements and understandings between the parties regarding their subject matter. No failure or delay by Tinnitus Relief Shop in exercising any right, power or privilege under these Terms and Conditions will operate as a waiver thereof, nor will any single or partial exercise of any right, power or privilege preclude any other or further exercise thereof or the exercise of any other such right, power, or privilege. If any part of these Terms and Conditions is found to be void, unlawful or unenforceable then that part will be deemed to be severed from the balance of these Terms and Conditions and the severed part will not affect the validity and enforceability of any remaining provisions.
Unless otherwise specified, all prices quoted and sales transactions are in Australian Dollars and include GST.
Company details for Tinnitus Relief Shop
The Hearing Project (ABN 42 47 880 7667)
trading as ‘Tinnitus Relief Shop’
PO Box 7117, Holland Park East Qld 4121
